1. Who we are
Nebelli Limited ("Nebelli", "we", "us") is a company registered in England and Wales (no. 11908378) at Georgian House, 34 Thoroughfare, Halesworth, Suffolk, IP19 8AP. We are registered with the Information Commissioner's Office (ICO registration ZA934093).
This policy explains how we use personal information about installers and their staff who use our installer website, payment page and lead service. Questions about it go to tom@nebelli.com.
2. What we collect
We collect information you give us directly:
- Enquiry and survey answers: your name, business name, email, mobile number, area, certification status and the other answers you give when you check your area.
- Setup details: lead delivery numbers and emails, website, base postcode, coverage area, MCS number, CRM details, volume limit and billing details.
- Payment details: your card is entered on our payment provider's secure page. We see the card type, last four digits and expiry date, never the full number.
- Messages: emails, texts and call notes when you contact us.
- Using the Nebelli app: the names and mobile numbers of you and anyone you add to your team, when you sign in, the calls and texts made through the app (who, when, how long, and the text of messages), and what you record on each lead, such as outcomes, survey dates and quote and job values.
We also collect information automatically when you use our website: pages viewed, the device and browser you use, and where you came from (such as an advert). See section 9 on cookies.
Many installers are sole traders or small partnerships, so business details can also be personal information. We treat them that way.
3. How we use it, and why we are allowed to
| What we do | Lawful basis |
|---|---|
| Check your area, set up your account and send you leads | Contract (to provide the service you asked for) |
| Take the activation fee and charge your card for each lead | Contract |
| Send receipts, statements and service messages | Contract |
| Run the Nebelli app: sign-in, calls and texts with homeowners, reminders and your figures | Contract |
| Use what is recorded on leads to check lead quality and improve which homeowners we find for you | Legitimate interests (supplying leads that turn into work) |
| Keep financial records | Legal obligation (tax and accounting law) |
| Check your MCS certification and prevent misuse | Legitimate interests (only supplying leads to qualified, genuine installers) |
| Follow up on an enquiry you started but did not finish | Legitimate interests (responding to interest you showed in our service) |
| Measure and improve our adverts and website | Consent (through the cookie banner, or the tick box when you send us your details) |
| Send occasional updates about new areas or services | Legitimate interests for business contacts, or consent where the law requires it. You can opt out at any time. |
You do not have to give us your details, but we cannot supply leads without them.
We do not use automated decision-making that has legal or similarly significant effects on you.
4. Homeowner lead data
When we send you a lead, you receive a homeowner's personal information. From that point, you are responsible for it as an independent controller, as set out in our lead supply terms. Homeowners' own rights are explained in the privacy policy of the site where they made their request.
5. Who we share it with
We do not sell your information. We share it only with suppliers who help us run the service, under contracts that protect it:
| Supplier | What for |
|---|---|
| Stripe | Taking and storing card payments |
| HighLevel (LeadConnector) | Our CRM, forms, emails and texts |
| Twilio | Text messages, sign-in codes and calls made through the Nebelli app |
| Mailgun | Sending our emails to you |
| Cloudflare | Website hosting and security |
| Meta | Measuring our Facebook and Instagram adverts, with your consent |
| Our accountant | Bookkeeping and tax |
We may also share information if the law requires it, or to protect our rights, for example in a payment dispute.
6. International transfers
Some of these suppliers are based in, or use servers in, the United States. Where information goes outside the UK, we rely on UK adequacy regulations (including the UK extension to the EU-US Data Privacy Framework) or the UK International Data Transfer Agreement or Addendum to protect it.
7. How long we keep it
| Information | How long |
|---|---|
| Account, setup and lead records, including app records of calls, texts and lead updates | While you buy leads, then 2 years |
| Payment and invoice records | 6 years after the end of the financial year they relate to |
| Enquiries that did not go ahead | 12 months from your last contact |
| Website analytics | Up to 14 months |
8. Your rights
You have the right to:
- ask for a copy of your information
- ask us to correct it
- ask us to delete it
- ask us to limit how we use it
- object to us using it, including for marketing
- ask for it in a format you can move to another provider
- withdraw consent at any time, where we rely on consent
To use any of these, email tom@nebelli.com. We reply within one month. Some rights are limited, for example we must keep payment records for tax purposes.
If you are unhappy with how we use your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
9. Cookies
We use essential cookies to make the website and payment page work. With your consent, we also use analytics and advertising cookies, including the Meta pixel, to see which adverts bring installers to us. You can accept or decline these in the cookie banner, and change your choice at any time.
Separately, when you tick the box at the end of our check-your-area form, you agree to us sharing your details with Meta in coded (hashed) form, so we can measure which adverts lead to enquiries. This does not use cookies, and you can withdraw it at any time by emailing tom@nebelli.com.
10. Keeping it secure
We use secure, reputable suppliers, limit access to people who need it, and never store full card numbers.
11. Changes to this policy
If we change this policy, we update the date at the top. If a change affects how we use your information in a significant way, we tell you by email.
12. Contact
Nebelli Limited, Georgian House, 34 Thoroughfare, Halesworth, Suffolk, IP19 8AP. Email: tom@nebelli.com.